We Use Amazon As Our Logistics Partner To Ship Out All Usbyon Products. Delivery Usually Takes 3-7 Business Days, Although Please Note That The Delivery Time For Pre-sale Products May Be Subject To Change Depending On The Arrival Time.

We Can Only Deliver Orders From Customers In The United States, Other Countries Cannot Deliver, Please Understand!

Please Note That We Do Not Currently Ship To ： Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.s. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Or Armed Forces Pacific.

Some Of USBYON Products Are Supposed To Ship With A Manual But... Sometimes The Manual Just Isn't Very Good, And You Need More Help With The Product. Sometimes We Made A Mistake And The Manual Was Not Put In The Box. Sometimes The Product Is New, And The Manufacturer Manual Was So Dire, We Took It Out! Sometimes The Manufacturer Thought They Were Only Selling This Product B2b, So There Is No Manual. Here's How We'll Help: Contact Us With Your Order Number And The Product Code. Explain Whether There Was A Missing Manual, Or What Aspect Of The Product's Function You Need Help With. If A Manual Was Omitted Accidentally, We'll Give You A Link Where You Can Download It. If The Product Has No Manual, Chances Are We Are Already Working On Making One Ourselves, And We'll Send That To You When It's Done. Currently We Only Offer English Manuals For All Our Products.

First, Check The Details In The Product Description Again On USBYON.COM To Make Sure It Is Supposed To Have What You Think It Should. If You're Really Missing Something, Please Contact Us, And Here's How We'll Handle It: Give Us Your Order Number And The Product Code. If The Missing Part Is Hard To Describe, Please Provide A Photo And Reference A Similar Product Photo On USBYON.COM. If We Confirm Something Is Missing, We'll Send It Out To You Free Of Charge.

If A Key Part Of Your Product Is Missing On Delivery, Here Is How We Can Solve The Problem For You: Contact Us First, With Your Order Number And Product Code; We Will Help To Clarify What Part Is Missing. For Major, Expensive And Integral Product Parts We May Need To Follow It Up As A "lost/stolen In Delivery" If The Part Is Small Or An Accessory, We Will Most Likely Be Able To Help You By Simply Re-sending It.

Is Something Missing From Your Order? Then Simply Follow These Steps:

Unpack All The Products Because Sometimes Our Packing Staff Save Space By Placing Smaller Items Inside The Boxes Of Bigger Items. Check The Status And Comments Of Your Order On USBYON, And See If You Received Any Emails From USBYON About The Order. It's Possible We Split Your Order Into More Than One Delivery To Speed Things Up. Next, You Should Contact Us To Explain The Problem. Provide Your Order Number And Clearly Describe Which Item(s) Is Missing. We Can Cross-check Our Warehouse Records To Show That The Correct Products Were Indeed Packed And Dispatched... Meaning That The Item(s) Went Missing During Shipping And Has Been Lost/stolen. (this Is Very Rare, But It Can Happen.) If It Is Definitely A Lost/stolen Item Issue, You Need To Contact The Courier Company That Delivered Your Item And Register A Formal Complaint. You Must Do This As Soon As Possible Following Delivery. The Tracking Number Is Available From The Packaging And From Your USBYON Order History. It's Imperative That You, Or The Recipient Of The Delivery, Contact The Courier Company Directly And Follows The Steps In Their Incident Reporting System. They Will Provide You With Confirmation Of Your Complaint, And We Can Then Confirm The Incident On Our Side When We Speak To The Courier. In Order To Combat Fraud, We Cannot Independently Verify Lost/stolen Item Complaints. This Means That We Have To Wait For The Decision Of The Courier Company About Whether They Accept The Claim To Provide Compensation. If They Accept The Claim, Depending On The Case They Will Either Offer You Compensation Or, More Commonly, Compensate USBYON. In That Case We Will Inform You And Either Pass On The Refund Directly Or Make A New Delivery To You - It Will Be Your Choice To Make. Sometimes The Confirmation Process From The Courier Can Take A While, And You Could Consider Making A New Order On USBYON In The Meantime If You Need The Products Urgently.

Usually, When You Import Goods From USBYON, The Packet Will Be Inspected By Your Local Customs Office.

If, For Any Reason, The Products Cannot Be Delivered To You Due To A Customs Problem, We Will Discuss With You Case By Case About How Best To Handle The Issue(s). If Goods Cannot Be Delivered Due To Restrictions In Your Own Country, This Is Solely Your Responsibility. For Example, If You Decided To Try To Import An Android Phone, But This Technology Is Illegal Or Restricted Due To Local Laws In The Delivery Destination Country, That Is Your Responsibility To Know About Before You Order From USBYON. If The Delivery Failed For That Reason, We Cannot Offer Any Compensation, Because As The Importer It's Your Job To Know About The Local Regulations. Another Situation In Which You Must Accept Liability Is Where Your Country Requires You To Have A Licence To Import Commercial Goods: In This Case, It Is Your Responsibility To Know About This Before You Place An Order On USBYON, And In The Case Of A Failed Delivery, We Cannot Offer Any Compensation. As The Importer You Hold Sole Legal Responsibility For Responding To Questions About Imported Goods Delivered To Yourself. Import Duties, Sales Tax, And Any Other Customs Charges And Fees, Are Your Sole Responsibility, As Described In Our Terms And Conditions. If A Delivery Fails Because You Do Not Respond In Time To Customs Communications, Or You Refuse To Pay The Applicable Charges, We Cannot Offer Any Compensation.